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The following is a list of frequently asked questions. If you do not see your question, or you require additional information, please call 800.332.0435
- What are my ordering options?
- Do I receive a discount for long-term rentals?
- How does Argus-Hazco handle shipping, delivery and pick-up?
- Is shipping insurance included with my order?
- What are Argus-Hazco's billing procedures?
- How should I handle returning equipment?
- Does Argus-Hazco ensure product availability?
- Does Argus-Hazco offer a performance guarantee?
- What level of equipment safekeeping am I responsible for?
- Do we need equipment training and operation assistance for Argus-Hazco equipment?
- Does accepting Argus-Hazco rental equipment serve as a Trained User Agreement?
What are my ordering options?Project Supplies
If an order is received by 4:00 p.m. EST, and the product is available,items will ship the same day via FedEx to arrive on or before the requested date, unless otherwise directed.Rental Equipment
Argus-Hazco's inside sales personnel will accept orders to ship same day until 4:00 p.m. EST. Orders after 4:00 p.m. EST to ship same day are taken on an order-by-order basis, additional fees may apply. Orders received in advance, Monday through Friday, will be shipped the most economical method via FedEx, unless otherwise directed.
Orders may also be picked up at any of Argus-Hazco's nationwide service centers during normal business hours provided the equipment is available at that location.
Do I receive a discount for long-term rentals?
Further discounted rental rates are offered for long term rentals with a firm up front commitment. Please inquire with specific requests.
How does Argus-Hazco handle shipping, delivery and pick-up?
- Project Supplies: All disposable items will be shipped by the most economical surface delivery to arrive on time. FedEx is Argus-Hazco's carrier of choice, unless otherwise directed.
- Rental Equipment: All rental orders are shipped by FedEx delivery, unless otherwise specified. Shipping charges will be prepaid and added to the invoice, or they can be charged to an established shipping account.
If items are available at an Argus-Hazco Location near the site needing equipment, orders may be picked up or sent via a local courier during normal business hours. Please confirm all pick-up orders with an inside sales representative to ensure that a specific item is available at the pick-up location.
Is shipping insurance included with my order?
Customer is responsible for all return shipment costs. Providing additional insurance coverage is recommended when returning rental equipment. Contact Argus-Hazco for more details.
What are Argus-Hazco's billing procedures?
Rental Equipment: Equipment can be rented on a daily, weekly or monthly basis: whichever calculation results in the best price to the customer. A monthly rental period is based on a 28-day month. If your rental equipment is received before 12:00 p.m. local time, charges begin on that day. If rental equipment is received after 12:00 p.m. local time, charges begin the next business day. However, the minimum billable rental period is one (1) day. The rental period ends the day the equipment is picked up by the courier for return to the designated Argus-Hazco office. Argus-Hazco provides FedEx return labels (upon customer request) for all shipped orders. Some restrictions apply to international shipments or rural locations. No charge for weekends or Argus-Hazco-recognized holidays.
NOTE: This does not include the rental of mobile facilities.
How should I handle returning equipment?
To ensure proper credit on the return of disposable and limited use items, enclose a packing slip noting original order and project or PO number. Also include a contact person and phone number.
Please use the included return shipping labels (provided upon customer request) with all rental returns. Equipment may be returned to the nearest Argus-Hazco warehouse. Click here for a list of all locations.
- Project Supplies: Items returned in new resalable condition within 30 days of purchase will be credited to the original order (less shipping charges). A restocking fee may apply to returned items. Please contact Argus-Hazco for details.
- Rental Equipment: Rental equipment should be returned to Argus-Hazco using the Fed Ex return labels included with your rental. Billing will stop the the day the equipment is picked up by the courier for return to the designated Argus-Hazco office.
To avoid any unexpected charges, equipment must be returned with all accessory items such as cables, probes, manuals, etc. with the exception of obvious disposable items such as solutions, associated gases, etc.
All costs associated with the return of equipment will be the responsibility of the customer, except in the case of equipment failure. Argus-Hazco's 100% Performance Guaranteed Return Policy ensures that Argus-Hazco will assume all shipping charges for inoperable equipment. Please contact Argus-Hazco immediately for assistance or within the first 48 hours upon receipt of inoperable equipment. Unless the Customer notifies Argus-Hazco within forty-eight (48) hours after receiving the Equipment, it shall be presumed that the Equipment was delivered to the Customer in good operating condition.
Note: In some cases where damage has occurred, or there is a dispute on equipment condition, we will direct you our LiveTech service page to view the equipment live Online to help answer any questions.
Does Argus-Hazco ensure product availability?Disposable Items
If a product is not in stock at any of Argus-Hazco's nationwide service centers, the customer will be informed at the time of inquiry or entry of an order. The customer will also be informed if the item is on order from the supplier, and the expected date of receipt if known. In the event the customer requests a special item that Argus-Hazco does not stock, the supplier will be contacted immediately, and Argus-Hazco will advise the customer of the item's availability and anticipated delivery time.
In the rare event that all rental units of an item are in service, Argus-Hazco will work with the customer to find a comparable item or will fill the rental order from one of its other nationwide service centers. Argus-Hazco's corporate-wide rental pool includes more than 36,000 instruments from over 65 manufacturers including more than 600 different models of analytical and sampling equipment, confined space entry equipment, mobile personnel decontamination trailers and mobile laboratory facilities. Authorized field personnel needing equipment or supplies should contact an Argus-Hazco inside sales representative to place an order.
Does Argus-Hazco offer a performance guarantee?
Argus-Hazco's 100% Performance Guarantee and Return Policy ensures that all equipment shipped will operate to the manufacturer's specifications, and will operate for the entire length of the rental contract under normal use and operation, if the customer follows manufacturer's guidelines for care and maintenance/calibration while in their possession. If a rental unit fails, for whatever reason, a replacement unit will be sent in accordance with Argus-Hazco's guarantee policy as follows:
Upon receipt, it is the customer's responsibility to inspect the instrument and notify Argus-Hazco at 1-800-361-3201 within 48 hours of any operational problems so that a replacement unit can be shipped for next day delivery at Argus-Hazco's expense. The customer will return, at Argus-Hazco's expense, the inoperative unit via FedEx standard next day service.
If a unit fails after this initial 48 hour period, the customer will contact the Inside Sales Department to receive instructions for shipment of the replacement unit.Upon receipt of the inoperative unit, a Argus-Hazco technician shall determine if the condition was caused by equipment failure, operator lack of knowledge or abuse.
If the condition was caused by any factor other than equipment failure, Argus-Hazco will inform the customer of this determination and will request authorization to bill the customer for the inbound and outbound freight to replace the original unit, and any repairs if abuse was involved.
What level of equipment safekeeping am I responsible for?Rental Equipment
The customer is responsible for the safekeeping of all Argus-Hazco Equipment and the complete decontamination of equipment before it is returned to Argus-Hazco. If it is determined that a piece of equipment has not been properly decontaminated, all additional costs to assure its proper decontamination will be the responsibility of the customer along with the damages due to theft, loss or abuse. Rental charges will continue until the proper decontamination process is completed.
Do we need equipment training and operation assistance for Argus-Hazco equipment?
Do we need equipment training and operation assistance for Argus-Hazco equipment?
Equipment training has the following objectives:
- To provide the knowledge and skills necessary to perform the field work with minimal risk or damage to equipment.
- To make employees aware of the purpose and limitations of associated safety equipment.
- To ensure the proper interpretation of equipment measures.
Each piece of field equipment shipped from Argus-Hazco will include an equipment packet that contains the manufacturer's instruction manual, general instructions from the technical guide, and a calibration form, if applicable. Equipment breakdowns or malfunctions should be reported to Argus-Hazco as soon as possible.
Live Online Video Technical Support through our LiveTech service is also available on all purchases and rentals. This unique program provides real-time support from our technicians bench and only requires a computer, Internet connection and a browser, no special software is needed. We also offer our Online Video Library (coming soon) for 24/7 access to commonly requested service issues.
Does accepting Argus-Hazco rental equipment serve as a Trained User Agreement?
Because the projects on which the Equipment may be used are often highly hazardous, Argus-Hazco requires that any person using this Equipment has received complete instructions on its proper use and limitations. By accepting the rental Equipment, the Customer warrants that everyone allowed to use the Equipment will have been fully trained in the use and limitations of the Equipment and agrees to assume all liability for any improper use.